FAQ

At Leather by Clara, I understand that you may have a few questions—and I’m here to help. Below, you’ll find answers to some of the most common questions I receive. If you don’t see what you’re looking for, feel free to reach out to me directly!

1. How long will it take to receive my order?

Since each bag is crafted with love and care, please allow 3–4 business days for processing. After your bag has been carefully crafted and inspected, it will be shipped directly to you. Delivery typically takes 4–7 business days, depending on your location.

2. Do you offer free shipping?

Yes! I’m happy to offer free shipping on all orders within Australia, Canada, Ireland, New Zealand, and the UK. It’s my way of thanking you for choosing Leather by Clara and supporting my small business.

3. Can I track my order?

Absolutely! As soon as your bag is on its way, you’ll receive a confirmation email with a tracking number. This allows you to follow your bag’s journey from my workshop to your door.

4. What is your return policy?

Your satisfaction is my top priority. If for any reason you’re not completely happy with your purchase, you may return your bag within 30 days of receiving it. The bag must be unused and in its original packaging. Please visit our Refund Policy page for more details, or contact me at info@leatherbyclara.com to start the return process.

5. Do you ship internationally?

Yes, I do! I’m thrilled to ship my bags worldwide. If you’re outside the USA and have fallen in love with one of my bags, I’ll be happy to ship it to you. International delivery times vary depending on your location, but I always offer FREE SHIPPING. Feel free to reach out before placing your order if you’d like more details.

6. Can I customize a bag?

I love working with customers to create something truly special. If you have a specific idea or would like a custom bag, please contact me at info@leatherbyclara.com, and we can discuss the possibilities. I’ll do my best to bring your vision to life!

7. What payment methods do you accept?

I accept all major credit cards, including Visa, MasterCard, American Express, and Discover. You can also pay securely using Apple Pay, Google Pay, and Shop Pay.

8. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact me as soon as possible at info@leatherbyclara.com. If your bag has not yet been processed, I’ll do my best to accommodate your request. Once an order has been processed or shipped, cancellations or changes may not be possible.

9. How do I contact you?

I’m always here to help with any questions or concerns. You can reach me by email at info@leatherbyclara.com.

Still Have Questions?

If you didn’t find the answer you were looking for, please don’t hesitate to reach out at info@leatherbyclara.com. I’m here to make your experience with Leather by Clara as smooth and enjoyable as possible!